Faculty Development Institute


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Computer Help, Services, and Resources

General Computer Troubleshooting

FDI Software Support

University Hardware Help and Resources

University Software Help and Resources

University Support Services

External Support Services

General Computer Troubleshooting

Online Help

• All Computing at Virginia Tech - computing.vt.edu

• Database of VT Help Questions - answers.vt.edu

Phone Help

• Computing Center Phone: 231-HELP - 4Help

Apple Computer Help

Contact VT Apple Rep: Carter Reed - cmreedvb@vt.edu

FDI Software Support

APPLICATION	Campus Support	Off-Campus Support
Mac OS	VT Apple Rep, Carter Reed cmreedvb@vt.edu	Mac OS X Support
Adobe and Macromedia Products: Acrobat, Illustrator and Freehand, Dreamweaver, PhotoShop, Flash (limited support @ nmc)	InnovationSpace 231-4826	Adobe Acrobat Support Site Adobe Illustrator Support Site Freehand Support Site Dreamweaver Support Site Photoshop Support Site Flash Support Site
Blackboard	4Help or 231-HELP (OCS)	Blackboard 8 Manual (pdf)
Digital Audio: Audacity, GarageBand, Logic Pro, Bias Peak	InnovationSpace 231-4826	Audacity Support Site GarageBand Support Site Logic Pro Support Site Bias Peak FAQ’s
Director		Director Online Resource Site
ePortfolio	4Help or 231-HELP (OCS)
FTP and Webdav: Fetch, WS_FTP, WebDrive	4Help or 231-HELP (OCS)	WS_FTP LE Support Site (BROKEN) Fetch Reference Webdrive (Webdav) Resources
Microsoft Office: Word, PowerPoint, Excel, Access	Word & PowerPoint: InnovationSpace 231-4826 Excel & Access: 4Help or 231-HELP (OCS)	Microsoft Office Support Site
Firefox, Internet Explorer, Safari	InnovationSpace 231-4826	Firefox Support Home Page Internet Explorer Help and Support Safari Support
iTunes: iTunes, Podcasting	InnovationSpace 231-4826	iTunes Support Podcast Tips
Operating Systems: Windows XP and Vista, Mac OS X	4Help or 231-HELP (OCS) InnovationSpace 231-4826 (limited support)	Microsoft Windows Support Center Apple Manuals: Mac OS
Qualcomm Eudora	4Help or 231-HELP (OCS)	Eudora Technical Support
Quicktime Movie Player	4Help or 231-HELP (OCS) InnovationSpace 231-4826	QuickTime Support
Real Networks RealProducer G2		RealProducer G2 FAQ
Scholar	4Help or 231-HELP (OCS)
Second Life	InnovationSpace 231-4826	Second Life Support
Video: Final Cut Pro, iMovie, iDVD	InnovationSpace 231-4826 Video Broadcast Services 231-5930 (fee-based)	Final Cut Pro Support iMove Support iDVD Support

University Hardware Help and Resources

Computing Center (in Corporate Research Center)

Classroom Teaching Stations (CATS Classroom Support - part of Registar's Office, in 248 Burruss Hall, call Julie Jones at: 1-6888 or fax: 1-5527 to inquire about room assignments)

University Software Help and Resources

InnovationSpace (contact innovationspace@vt.edu)

Software Purchasing (Computing Center lists software w/VT site licenses)

Information Technology Security Office

University Support Services

FDI Production Support in InnovationSpace

FDI Peer Mentoring - one-on-one mentoring

Digital Imaging and Archiving - High-end imaging support

Video Broadcast Services - High-end video services w/fees

External Support Resources

Mac OS X Support v10.4 Tiger

Mac OS X Support v10.5 Leopard

Mac OS X Support v10.6 Snow Leopard

Scholar Support @ OCS

Blackboard Support @ OCS

Netforum support contact administrator: jeshua@www2.cyber.vt.edu

Microsoft Software Support

Windows 2000, XP, Vista

Windows XP Tips

Apple Software

Adobe Software

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